Those who are single may extend the insurance top-up plan to cover their parents at a pre-decided rate, among other enhancements.
Outside of business hours, delivery platform foodpanda Malaysia will provide its delivery partners’ families with insurance coverage for accidental protection.
Foodpanda Protect+ is an accidental insurance top-up programme that offers round-the-clock, dual protection for delivery partners and their next-of-kin as part of their commitment to honour and safeguard their delivery partners.
The programme, which was created in collaboration with the InsurTech company PolicyStreet, offers supplemental 24-hour global coverage against accidental death, disfigurement, and hospitalisation for as little as RM3 per month.
For RM6, delivery partners can add their spouses and up to two children to the coverage, with an additional RM1 charge for each additional child. At the same time, single people can extend the insurance top-up plan to cover their parents.
This is in addition to the free insurance protection already offered to all delivery partners throughout their shifts, which covers each partner up to a maximum of RM100,000 in the event of accidental death or permanent injury.
“At the core of foodpanda’s mission lies our commitment to pushing the boundaries of providing unmatched care for our delivery partners, with their families in mind this time,” said Shubham Saran, Head of Logistics for foodpanda Malaysia.
He added: “There is no better day than today at the Rider Appreciation Day, for us to take another step forward to empower our delivery partners to safeguard the well-being of their loved ones through foodpanda Protect+, which now extends beyond their professional endeavours.”
The Rider Appreciation Day event, held at the foodpanda office in Bangsar South, saw more than 50 top-performing delivery partners in attendance along with the company’s senior management. To further include delivery partners from all over the country in the celebrations, foodpanda aims to replicate the event at four other rider hubs in Kuantan, Johor, Sabah, and Penang.
On top of the enhancement of the insurance protection for foodpanda’s delivery partners, the platform held an engagement session with them to gather feedback on improving the riders’ experience when making their deliveries from merchant partners to customers.
“It is important that we build a community and a circle of trust with our delivery partners. Whether they deliver for foodpanda full-time or just a few hours each week to supplement their income, we want to ensure that they have a pleasant experience each time they take to the streets on our behalf,” Shubham shared.
Six riders were rewarded for their exceptional performance in various categories such as those with the longest tenure and most engagement on social media.
